VCC Faculty and Staff can request help by submitting an eLSupport Help ticket or by emailing eLearning Support at eLSupport@vcc.ca
Note: The more information you provide, the sooner and more efficiently you will be helped.
When asking us for help with Moodle or other VCC educational technology, please tell us the following:
- Which course does your question apply to? A course name is not suffiient! Please provide one of the following:
- In which activity or resource did the issue occur? (Give us a direct URL if you can.)
- Are you using a web browser, or the Moodle Mobile app?
- Which web browser were using when the problem occurred?
(e.g. Firefox, Chrome, Internet Explorer, Safari, etc.)
If we cannot recreate your problem or see it for ourselves, it can be very difficult to resolve.
Simply reporting that something does not work won't give us enough information to investigate.
However telling us what *DOES* happen (e.g what you observe during the error) can be very helpful.
Please tell us as much as you can (step-by-step if necessary).
For example:
- Did you try any troubleshooting, such as using a different browser or someone else's computer?
- Were there any error messages or visible alerts that announced the problem?
- Can you send us a screenshot or any other evidence? (See KB1145 and KB1087 for two easy ways to send a screenshot, if you're using Windows)