KB1152 - Missing User Accounts in Moodle

If you cannot find and enroll a VCC employee or Student into a Moodle course, the problem may be that he or she has never logged into Moodle before.

In order for a new VCC employee account to be generated in Moodle, the employee must have logged into Moodle at least once, using the myVCC Online Courses link. This issue also exists with students who were previously in enrolled at VCC prior to November, 2011, but have never logged into Moodle. 

How to fix this issue:
The solution is the same: Just ask the user to log into myVCC, click on Online Courses, then login to Moodle's home page. Ask him/her to let you know when he/she has done so. At that point, try enroling him/her again. You should be able to find the account. If not, submit a ticket to eLearning Support, letting us know that you've already tried this and that it didn't work.

ANOTHER POSSIBILITY is that the user is already enrolled in another role. When that's the case, you will not see them as an option on the drop-down list. 

How to fix this issue:
The solution is to either add the role to the user on the Participants list page and then delete the other role if it's no longer applicable, OR unenrol them on the Participants page and re-enrol them.


Article ID: 280
Thu 12/5/19 1:38 PM
Thu 11/17/22 11:45 AM

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