Popular Services

Device won't turn on? Fuzzy screen? Strange noises? Click Start Here to report the problem.

Replaces the previous paper TARF. Be sure you have the new employee's Banner ID before proceeding.

Need software or need a change to existing software, click here.

(Faculty & Staff only) Need help but not sure sure where to ask? Use this...

Please use this only if your issue does not match the previously-provided categories.

Online design or implementation of activities or resources in the Moodle LMS.

Use this for Computers, Laptops, Tablets, Cell Phones and Printers.

Adding, removing, or modifying user roles in Moodle.

Projectors, LCD panels, Smart boards; this is where you will get help for issues with these types of problems.

(Faculty & Staff only) Request a new Moodle shell for student-facing online courses or other uses.

Adding users to a Moodle course shell (Teachers, Students, etc.)

Course backup, restore, and retention issues.

Ask eLSupport to integrate an LTI tool into VCC's Moodle LMS.

Removing a Moodle course shell.

Issues, updates, or modifications to Moodle user accounts.

Creating courses in WeBWorK at VCC.

Need to work from home, or having a problem using VPN? Use this service to submit your request.

Request for multiple CRNs to be set up to use one Moodle shell

Issues with overall Moodle responsiveness, or system-wide problems.

Request a duplication of all course shells within an existing category.

Hosting an event? Holding a meeting? Need A/V or Wifi for your guests? Select this service!