Popular Services

Replaces the previous paper TARF. Be sure you have the new employee's Banner ID before proceeding.

Device won't turn on? Fuzzy screen? Strange noises? Click Start Here to report the problem.

Use this if you wish to work outside of Canada and require a security key to access VCC computing infrastructure, email etc

Please use this only if your issue does not match the previously-provided categories.

Need to work from home, or having a problem using VPN? Use this service to submit your request.

(Faculty & Staff only) Need help but not sure sure where to ask? Use this...

(Faculty & Staff only) Request a new Moodle shell for student-facing online courses or other uses.

Duplicating a Moodle course shell.

Projectors, LCD panels, Smart boards; this is where you will get help for issues with these types of problems.

Use this for Computers, Laptops, Tablets, Cell Phones and Printers.

Need software or need a change to existing software, click here.

Questions about DaaS during pilot/testing phase

Need a computer moved as part of an office move? Use this service to submit your request

Use this when adding or removing permissions for an I.T., staff member who has elevated permissions beyond that of a regular user

Use this service if you, or someone else is seeking an exception to VCC IT security Policies.

Issues, updates, or modifications to Moodle user accounts.

Removing a Moodle course shell.

Request an IT project.

Request a duplication of all course shells within an existing category.

Course backup, restore, and retention issues.