Popular Services
Use this for Computers, Laptops, Tablets, Cell Phones and Printers.
Please use this only if your issue does not match the previously-provided categories.
(Faculty & Staff only) Request a new Moodle shell for student-facing online courses or other uses.
(Faculty & Staff only) Need help but not sure sure where to ask? Use this...
Need software or need a change to existing software, click here.
Projectors, LCD panels, Smart boards; this is where you will get help for issues with these types of problems.
Replaces the previous paper TARF. Be sure you have the new employee's Banner ID before proceeding.
Device won't turn on? Fuzzy screen? Strange noises? Click Start Here to report the problem.
Ask eLSupport to integrate an LTI tool into VCC's Moodle LMS.
Need to work from home, or having a problem using VPN? Use this service to submit your request.
Non-technical inquiries about eLearning: design methodologies, best practices for online teaching, or developing program-wide strategies.
Issues, updates, or modifications to Moodle user accounts.
Moodle features and capabilities that VCC users would like to see.
Issues with overall Moodle responsiveness, or system-wide problems.
Use this when adding or removing permissions for an I.T., staff member who has elevated permissions beyond that of a regular user
Requests for specific Moodle plugins to extend or enhance Moodle's capabilities.
Inquiries about real-time user support: in-person, web conferencing, or phone.