Popular Services
Replaces the previous paper TARF. Be sure you have the new employee's Banner ID before proceeding.
Device won't turn on? Fuzzy screen? Strange noises? Click Start Here to report the problem.
Hosting an event? Holding a meeting? Need A/V or Wifi for your guests? Select this service!
(Faculty & Staff only) Need help but not sure who to ask? Use this...
Use this for Computers, Laptops, Tablets, Cell Phones and Printers.
(Faculty & Staff only) Request a new Moodle shell for student-facing online courses or other uses.
Choose this if you need to report a problem, or have a request/question about myVCC
Online design or implementation of activities or resources in the Moodle LMS.
Please use this only if your issue does not match the previously-provided categories.
Are you having trouble connecing to WiFi, or is your PC not getting an internet conenction? Use this service to report your problem.
Issues with overall Moodle responsiveness, or system-wide problems.
Issues, updates, or modifications to Moodle user accounts.
Adding users to a Moodle course shell (Teachers, Students, etc.)
Non-technical inquiries about eLearning: design methodologies, best practices for online teaching, or developing program-wide strategies.
Request a duplication of all course shells within an existing category.
If your desk phone isn't working quite right, use this service to get help.
Ask eLSupport to integrate an LTI tool into VCC's Moodle LMS.
Choose this if you need to report a problem, or have a request/question about Sharepoint
Use this Service to request an Azure Labs session for your class. Azure Labs provides the ability to teach Operating Systems such as Windows 11, Windows Server or Linux. The main benefit is that Azure Labs provides students with FULL ADMIN RIGHTS. Full Admin Rights are not available in VCC computer labs otherwise. Other operating systems also available, please inquire with the Help Desk for further information.