Popular Services

Replaces the previous paper TARF. Be sure you have the new employee's Banner ID before proceeding.

(Faculty & Staff only) Request a new Moodle shell for student-facing online courses or other uses.

Device won't turn on? Fuzzy screen? Strange noises? Click Start Here to report the problem.

Need software or need a change to existing software, click here.

(Faculty & Staff only) Need help but not sure sure where to ask? Use this...

Adding, removing, or modifying user roles in Moodle.

Has your computer, tablet or cell phone been lost or stolen? Use this service to let us know.

Use this for Computers, Laptops, Tablets, Cell Phones and Printers.

Issues, updates, or modifications to Moodle user accounts.

Issues with overall Moodle responsiveness, or system-wide problems.

Course backup, restore, and retention issues.

Online design or implementation of activities or resources in the Moodle LMS.

Need to work from home, or having a problem using VPN? Use this service to submit your request.

Adding users to a Moodle course shell (Teachers, Students, etc.)

Issues with current Moodle accessibility, or enhancements to make it more accessible.

Designing or managing audio, video, or interactive media for online courses.

Projectors, LCD panels, Smart boards; this is where you will get help for issues with these types of problems.

Inquiries about real-time user support: in-person, web conferencing, or phone.

Ask eLSupport to integrate an LTI tool into VCC's Moodle LMS.

Please use this only if your issue does not match the previously-provided categories.

Need a computer moved as part of an office move? Use this service to submit your request