You can use VCC's "IT at VCC" AI ChatBot to search our KnowledgeBase for answers.
This can be much more convenient that just doing a keyword/phrase search in TeamDynamix.
The ChatBot is an online assistant that can answer questions using the KnowledgeBase that's tied to the VCC HelpDesk ticketing system in TeamDynamix. It's designed to scan hundreds of KnowledgeBase articles and provide answers using plain language, saving you the trouble of wading through thousands of search results to find your answers.
Where to find the "IT at VCC" AI ChatBot
When present, the IT ChatBot will appear in the bottom-right corner of a web page. It can be recognized by its circular "speech bubble" icon, and its pop-up conversation window:
The ChatBot can be found in these VCC online locations:
What the Bot can and cannot do
What it can do
- VCC Students can get answers on how to change their password, set up MultiFactor Authentication, connect to WiFi, and much more.
- VCC Employees can find an extensive KnowledgeBase of how-to articles from IT, CTLR, and eLearning Support, on a wide variety of technical and eLearning subjects (including Moodle).
What it cannot do
- To protect the privacy of VCC Staff and Students, the online assistant is not connected to the Internet. That means that it cannot answer questions outside of VCC's IT or eLearning Support KnowledgeBase articles. (In other words, no "creative" answers, no speculation or inaccuracies, and absolutely no AI hallucinations.)