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You can use VCC's "IT at VCC" AI ChatBot to search our KnowledgeBase for answers.
This can be much more convenient that just doing a keyword/phrase search in TeamDynamix.
The ChatBot is an online assistant that can answer questions using the KnowledgeBase that's tied to the VCC HelpDesk ticketing system in TeamDynamix. It's designed to scan hundreds of KnowledgeBase articles and provide answers using plain language, saving you the trouble of wading through thousands of search results to find your answers.
Where to find the "IT at VCC" AI ChatBot
When present, the IT ChatBot will appear in the bottom-right corner of a web page. It can be recognized by its circular "speech bubble" icon, and its pop-up conversation window:
The ChatBot can be found in these VCC online locations:
How to get more relevant answers
Our IT ChatBot is continually scanning and adapting to updated information found in VCC's TDX KnowledgeBase, and revisions to KB articles seem to get incorporated fairly quickly.
However, no AI language interpreter is perfect: For example, the query "can I get training in teams" returned a 2016 Word document from the ChatBot's collection which dealt with the Student onboarding process for Moodle courses. However, the query "does elsupport have kb articles about using teams" returned links to three eLSupport KB articles on the topic of getting started in using Teams. The artificial intelligence interpreting your query will do a better job at finding relevant KB articles if you add words like "in eLSupport KB articles" to your queries.
What the ChatBot can and cannot do
What it can do
- VCC Students can get answers on how to change their password, set up MultiFactor Authentication, connect to WiFi, and much more.
- VCC Employees can find an extensive KnowledgeBase of how-to articles from IT, CTLR, and eLearning Support, on a wide variety of technical and eLearning subjects (including Moodle).
What it cannot do
- The IT ChatBot cannot search the web: To protect the privacy of VCC Staff and Students, the online assistant is not connected to the Internet. That means that it cannot answer questions outside of VCC's IT or eLearning Support KnowledgeBase articles. (In other words, it gives no "creative" answers, and provides no speculation,and absolutely no AI hallucinations.)