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Learn how to find answers in the eLSupport KnowledgeBase inside VCC's TeamDynamix client portal.
Browsing and Searching
You can search for answers to common Moodle and eLearning issues in the KnowledgeBase by browsing through the topics, or by entering keywords into the Search field.
Note: eLSupport KnowledgeBase articles always begin with the letters "KB".
Searching articles using the IT ChatBot
eLSupport has written hundreds of KB articles inside VCC's TDX KnowledgeBase. You can use VCC's "IT at VCC" AI ChatBot to search our KnowledgeBase for answers. This can be much more convenient that just doing a keyword/phrase search in TeamDynamix.
The IT ChatBot is an online assistant that answers questions using the KnowledgeBase that's tied into the VCC HelpDesk ticketing system in TeamDynamix. It's designed to scan hundreds of articles quickly, and provide answers using plain language. It can save you a lot of time and trouble of wading through search results to find your answers.